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"We're sorry you did not receive the preferred seat you paid for
and will refund your $30," the airline told Coulter on Twitter.
"Additionally, your insults about our other customers and
employees are unacceptable and unnecessary," Delta said in a
second tweet.
Delta appeared to have deleted its tweets after they were posted
on Sunday afternoon, but not before they were shared thousands
of times.
Coulter, one of America's best-known and most provocative
pundits on the political right, ripped the airline with a series
of tweets on Saturday and Sunday, saying she was "kicked out of
a carefully pre-booked seat to a less desirable seat, without
explanation, apology, etc".
She also directed her ire at the "dachshund-legged woman" who
took her seat with extra leg room, posting a picture of her.
Coulter, who has 1.6 million followers, likened Delta employees
to Nurse Ratched, the heartless villain in "One Flew Over the
Cuckoo's Nest", called Delta the "worst airline in America", and
suggested the ideal job for a Delta employee would be prison
guard, animal handler or an East German policeman.
The incident generated some social media sympathy from people
dissatisfied with airline service, a topic that went viral in
April when a man was dragged off a United flight to make room
for a flight crew in transit.
But some of the sentiment turned on Coulter when Delta revealed
that the upgrade she was denied was worth only $30.
"Only people like Ann Coulter could make one take the side of
the airline. I will book my next flight with @Delta," said
Twitter user Mark Curtis.
Delta representatives did not immediately respond to a request
for comment.
Coulter responded on Twitter by saying she was still waiting for
an explanation why her seat assignment was changed.
(Reporting by Daniel Trotta; Editing by Muralikumar
Anantharaman)
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