Domino's has been focusing on its online and overseas businesses
but has struggled to control in-store costs, especially in
Norway where it has 34 own-brand stores and is converting the
Dolly Dimple stores it acquired in 2017.
"Whilst our international businesses continue to make good
progress with customers and sales, it has taken us some time to
refine the operating model and cost base at store level,
particularly in Norway," said Chief Executive Officer David
Wild.
Although sales rose more than 180 percent in Norway, losses
climbed because of increased labor costs, but Wild indicated
that performance would improve in the second half of the year.
Statutory pretax profit fell 9.7 percent to 41.7 million pounds
from 46.2 million pounds a year ago.
Overseas costs also contributed to a rise in net debt to 182.1
million pounds from 61 million pounds last year, along with
share repurchases and dividend distributions.
Shares were down almost 10 pct at 287 pence at 0955 GMT (5.55
a.m. ET).
A strong performance in the UK, the company's home base where it
controls about 46 percent of the pizza delivery market, helped
offset the international results.
The UK's biggest pizza delivery firm sold 8.2 million pizzas
during the FIFA World Cup. UK sales rose 8.3 percent in the six
months ended July 1, contributing to an overall rise in sales of
12.8 percent to 616.6 million pounds.
Online sales in the UK, which account for 79 percent of total
sales in the country, rose 14 percent.
Domino's is banking on technology which allows customers to
track their orders, with a complete rollout targeted for the
third quarter of 2018.
The company said it is in the advanced stages of naming an
interim chief financial officer after former CFO Rachel Osborne
stepped down in June in a shock departure. Wild said the person
would definitely be from outside the company.
(Reporting by Sangameswaran S in Bengaluru; Editing by Bernard
Orr and Kirsten Donovan)
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