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 But with holiday returns also comes holiday return fraud. Return
fraud comes in many forms, including purchasing merchandise for
short-term use and then returning the item, returning stolen
merchandise, or using reused, stolen or falsified receipts to return
merchandise for a profit.
But in most cases, consumers are just trying to return wrong sizes
or items.
Many retailers, both online and brick and mortar, have return
policies in place to not only protect the consumer but their
businesses as well.
If you have something that doesn't fit, or you already have the item
or it's just the wrong thing, BBB offers the following tips for
returning holiday gifts:
Know and understand the seller’s return policy. We know that
most stores list return policies their website or on the back of the
receipt. Make sure you fully understand what is required for a
return or exchange, and if you have questions, call the store
directly to ask about your specific situation. Brick and mortar
stores may have different return policies than online counterparts.
Keep the receipt. Include a gift receipt with all gifts, so
it is easier for the recipient to return or exchange the gift if
it’s not the right fit.
Keep original packaging and ask about restocking fees. Some
stores may require products be returned in original purchase
condition, unused or unopened. In addition, some merchants charge a
restocking or “open box” fee for returns of electronic products or
large-ticket items. Make sure you read about these policies and ask
questions through email or live chats to make sure you understand
the policy. [to top of second
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Bring identification. Because of return fraud, some retailers will ask
for identification when making a return. If you are returning or exchanging a
gift that you bought, make sure you bring the credit card used to make that
purchase in case you don’t have the receipt.
Read product warranty first. In some cases, retail stores are not liable
if the product turns up defective or damaged. They may require consumers to mail
the product directly to the manufacturer in order to receive monetary refunds,
credit or product replacement.
Don’t delay. In almost every case, stores require you to return within a
specific time frame. If you wait too long, you may miss your chance.
Read the fine print before purchasing a rebate-eligible item. Rebates are
great for getting a good deal, but can come with strict requirements. Make sure
you understand how the rebate will be issued. Some rebates need to be redeemed
immediately and expire after a certain period of time. Read the instructions
carefully and check the return policy. You may experience difficulty returning
an item if the rebate requires you to open or send in part of the packaging,
such as the UPC or box top. Keep a copy of the submitted rebate materials and
note the date on which you sent it in. Mark your calendar for when you should
receive the rebate.
You can reach Jess directly at 309-208-8050. She gets the most scam calls of
all- so feel free to text her so she knows you’re not calling offering to reduce
the student loan debt she doesn’t have.
[BBB Serving Central Illinois] |
