|
 The Illinois Department of Insurance (DOI) has
released a public service announcement aimed at answering questions
about mental health parity. The video addresses parity, substance
abuse treatment and how to get assistance if you believe your
insurance company has unfairly denied you coverage.
“Here at DOI, it is our job to educate and protect Illinois
consumers. We take mental health and substance abuse treatment very
seriously. Insurance can be confusing and we want people to know we
are here to help. In addition to contacting their insurance company
to ask questions about their policies, consumers can come directly
to the Department,” said DOI Director Jennifer Hammer.
If consumers believe they are being treated unfairly, they can call
the Department’s Office of Consumer Health Insurance toll free at
1-877-527-9431, and speak with staff who can explore options with
them or help them submit a complaint.
Against the backdrop of a national opioid crisis, it is more
important than ever to understand what treatment options are
available to consumers and their family members, Hammer explained.
[to top of second column] |
“People suffering from mental health illnesses and addiction have
options. We will continue to assist consumers in understanding their options and
coverage,” said DOI Director Hammer.
The video can be viewed on the Illinois Department of Insurance website at:
http://insurance.illinois.gov/webinars/ videopage.html
To speak with someone over the phone, consumers are encouraged to call the
Department’s Office of Consumer Health Insurance toll free at 1-877-527-9431.
[Whitney Barnes, Illinois Department
of Insurance] |
