The company said the poor hygiene standards it had discovered in
independent tests were the likely cause of a rise in illness amongst
its guests at the hotel, but they did not shed any light on the
still unexplained deaths of John Cooper and his wife Susan Cooper.
Local officials had said both deaths were from heart failure,
although Egypt's public prosecutor said on Aug. 24 that the cause
was still not yet clear.
"It is clear from these results that something went wrong in August
at the Steigenberger Aqua Magic Hotel in Hurghada and that standards
fell below what we expect from our hotel partners," Thomas Cook said
on Wednesday.
But it said its independent specialists did not believe the tests
gave any insight into the cause of the couple's deaths.
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"We continue to await the results of the investigation being
conducted by the Egyptian authorities and are working closely with
the Foreign and Commonwealth Office to ensure we prioritize the very
best interests of the Cooper family," Thomas Cook chief executive
Peter Fankhauser said.
The company, which removed 300 customers from the hotel following
the deaths, said it was putting together a compensation package for
all of it customers who stayed at the hotel in August and had
reported they were ill.
(Reporting by Paul Sandle)
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