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Video clips posted on YouTube and Twitter appeared to show at
least six of the long-tailed rodents, with some descending from
refrigerated display racks stocked with "onigiri" rice balls and
bento meals before scampering down an aisle.
Reuters was unable to independently verify the authenticity of
the video.
Public broadcaster NHK said it had been viewed more than 5
million times.
"We deeply apologise for making you feel uncomfortable and
uneasy," FamilyMart said in a statement on its website about an
"unsanitary" rat video taken at one of its stores. The store is
located in Shibuya, a company spokesman said.
"We take this case seriously," the company statement said,
noting that it had suspended business at the outlet since Monday
while it investigates the cause.
FamilyMart will take disinfection and prevention measures and
decide whether to reopen the store taking into consideration the
surrounding environment, it said.
(Reporting by Chris Gallagher; Editing by Paul Tait)
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