'Unfit' Uber stripped of London license over safety
failures
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[November 25, 2019] By
Costas Pitas
LONDON (Reuters) - The Uber ride-hailing
service <UBER.N> was stripped of its London operating license on Monday
for the second time in just over two years, subject to appeal, after the
regulator found a "pattern of failures" on safety and security.
A change to Uber's systems allowed unauthorized drivers to upload their
photos to other drivers' accounts, meaning they could pick up passengers
as if they were the booked driver, Transport for London (TfL) said. This
happened in at least 14,000 trips.
Uber immediately said it would appeal. The process is likely to include
court action and could drag on for months, allowing its roughly 45,000
drivers in London to keep operating in the meantime, despite the expiry
of Uber's license on Monday.
Its shares listed in Frankfurt <UT8.F> were down 2.3% at 1100 GMT.
TfL said it had "identified a pattern of failures by the company
including several breaches that placed passengers and their safety at
risk".
"Despite addressing some of these issues, TfL does not have confidence
that similar issues will not reoccur in the future, which has led it to
conclude that the company is not fit and proper at this time."
Uber, whose app-based ordering and demand-sensitive pricing have
disrupted business for London's "cabbies" and other established
operators in many of the world's cities, said the decision was
"extraordinary and wrong".
"Over the last two months we have audited every driver in London and
further strengthened our processes," said the firm's boss in northern
and eastern Europe, Jamie Heywood.
"We have robust systems and checks in place to confirm the identity of
drivers and will soon be introducing a new facial matching process."
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The Uber logo is displayed on a mobile phone in this picture
illustration taken November 25, 2019. REUTERS/Hannah
McKay/Illustration
Uber and TfL have been at odds since TfL rejected a renewal request in 2017,
faulting Uber's approach to reporting serious criminal offences and driver
background checks.
The firm, worth over $46 billion since listing its shares in May and says it
expects to break even next year, continued to take rides during the last appeals
process.
In 2018, after Uber made several changes to its business model, a judge granted
it a 15-month probationary license.
In September, TfL extended that for just two months, far short of the maximum
five years, and imposed further conditions covering ride-sharing, insurance and
driver document checks.
Ahead of the latest decision, Uber said it would introduce measures such as a
"discrimination button" enabling drivers and riders to report abuse, enhanced
safety training for drivers, and a direct connection to the emergency services.
The decision comes barely two weeks before a national election and less than six
months before Londoners decide whether to re-elect Mayor Sadiq Khan, who is also
chairman of TfL.
"I know this decision may be unpopular with Uber users, but their safety is the
paramount concern," he said on Monday.
"Fully complying with TfL’s strict standards is essential if private hire
operators want a license to operate in London."
(Reporting by Costas Pitas. Editing by Andrew MacAskill and Kate Holton)
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