Illinois American Water Places
Moratorium on Shutoffs
About the Coronavirus and Your Drinking
Water
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[April 02, 2020]
At
Illinois American Water, the health and safety of our customers,
communities and employees is our top priority. We provide an
essential service that is critically important and much like many
other companies in the U.S. and around the globe, Illinois American
Water has established coronavirus preparedness plans.
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To minimize the risk of exposure to the
coronavirus (COVID-19), we have initiated our business continuity
plans to help provide additional stability to our operations that
include water and wastewater services to our customers’ homes and
businesses.
Illinois American Water continues to monitor situational updates
provided by the Center for Disease Control, World Health
Organization and Johns Hopkins University as well as other state and
federal organizations. We are continuously evaluating the situation
and latest developments to determine how we can adopt and amend
measures, as necessary, to support our customers and communities we
serve and our employees.
It is important for you to know that Illinois American Water’s
drinking water treatment barriers provide protection that includes
filtration and disinfection of our surface and ground water supplies
(lakes, reservoirs, rivers, or aquifers). These treatments are
effective in removing and/or inactivating viruses. Our water meets
all current federal and state drinking water requirements.
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For additional information about the coronavirus and drinking water
and wastewater please visit:
• Environmental Protection Agency - Americans can continue to use
and drink water from their tap as usual
• World Health Organization - Water treatment practices effective
against COVID-19, WHO says
In an effort to keep our customers safe during the coronavirus
pandemic, Illinois American Water will be placing a moratorium and
discontinuing service shut offs at this time.
We will continue to evaluate this moratorium as more information
becomes available. Additionally, Illinois American Water will begin
the restoration of service to previously shut-off customers. The
restoration may take some time, but we will work as quickly and
safely as possible. If your service has been turned off prior to
March 12, 2020, we will restart your service.
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![](http://archives.lincolndailynews.com/2020/Mar/14/images/ads/current/stclara_lda_SPONSOR_090519.png) Illinois American Water has been focused on two
high priorities as the spread of the coronavirus has evolved -- the
health and safety of our employees and the health and safety of our
customers. As
such, Illinois American Water will also be suspending all
non-essential field appointments and will limit the amount and
nature of contact with customers during all emergency field
appointments.
For additional information about the coronavirus, please visit:
Center for Disease Control and Prevention
World Health Organization
As always, thank you for your trust in Illinois American Water as we
continue to provide you with safe, clean, reliable water and
wastewater services. Illinois American
Water, a subsidiary of American Water (NYSE: AWK), is the largest
investor-owned water utility in the state, providing high-quality
and reliable water and/or wastewater services to approximately 1.3
million people. American Water also operates a customer service
center in Alton and a quality control and research laboratory in
Belleville. With a history dating back to
1886, American Water is the largest and most geographically diverse
U.S. publicly traded water and wastewater utility company. The
company employs more than 6,800 dedicated professionals who provide
regulated and market-based drinking water, wastewater and other
related services to 15 million people in 46 states. American Water
provides safe, clean, affordable and reliable water services to our
customers to make sure we keep their lives flowing. For more
information, visit amwater.com
[Terry P Mackin]
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