How are our local grocers faring in this COVID mess?
 

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[March 31, 2020]   This is a tough time. That is almost becoming the theme of the day, is it not? When we look out our window (because we’re all staying in) we don’t see anything. Things have come to a standstill in most of our neighborhoods and communities. Our focus is on staying home, staying safe, staying healthy, and staying fed.

We wondered about the later, are the food stores in our community keeping up? There have been hard runs on food over the last couple of weeks as people anticipated shortages in coming days, and in their own special way, created the shortages they feared.

We decided to give a call to the three main food chains in Lincoln - Aldi, IGA and Walmart to ask them how they were doing.

Our first call went out to the Lincoln IGA where Office Manager Katie Newman spoke.

Newman said that IGA is working hard to keep the shelves stocked and are putting product out on the shelves as soon as it comes it. The issue for the IGA is that there are shortages at the warehouse that serve the local grocer. Those warehouses don’t have the product in the quantities that IGA normally needs to keep the shelves stocked.

The store is limiting certain, high demand items. Newman said among the items included on the ‘limited purchase’ list is milk and water. They are having difficulty getting toilet paper and paper towels, and are limiting purchases of those items when they have them in stock. She said the same was true for cleaning products such as Clorox disinfecting wipes. When in stock, shoppers are limited to how many they may buy.



Newman said that because of the high demand for products, the decreased availability of product and the need to keep staff on the floor, they are unable to offer curbside pick-up of grocery orders. They have also had to temporarily suspend their delivery services to senior citizens for the same reason.

Newman and the staff at IGA recognize that this is a trying time for everyone. She said that her message to the community is that “we love our customers, love our community, and we are doing all that we can to help our customers and community.” The Lincoln IGA is open 7 a.m. to 9 p.m. daily.

Calling the local Wal-Mart, the person we spoke with said management could not speak with reporters. She did give a phone number for the Walmart media room. We called that number and got a message to go to the Walmart website and access the special media portal. We went there, followed the instruction and received a message that the page we were looking for was not available.

Without information from the company, we recall a recent visit to Walmart where we noted first that the Lincoln Wal-Mart is in the middle of a reset in its grocery department. This started with a full reset of the store from lawn and garden to clothing and more, well before coronavirus came into the picture.

The reset appeared to be winding down and coming to an end in the grocery department. For the last couple of visits, we noted a lot of empty shelves, but couldn’t actually determine if it was due to a run on food, or lack of stocking while the store is being remodeled.

We did note that there were some limits on items, such as toilet paper. In that aisle on that particular day there was fewer than a dozen four-packs of one particular brand and a note on the shelf saying customers should only take one package.

Also on that day the dairy department was sparse and some basic items such as flour and sugar were not available. Also on that day, the produce department was very sparse and the frozen pizza aisle was sold out. There were empty boxes on the shelves indicating that perhaps the lack of product was due to buying. But, because we weren’t able to speak to anyone, we can’t say for sure how much of this was a run on food due to coronavirus and how much was due to the reset.

Late last year/early this year the local store did establish the online ordering for grocery products with outdoor pick-up. Every time we go into the store, we see the in-store shoppers, who are Wal-Mart associates filling totes with grocery items that will in the end be bagged up and set aside for the customer pick-up on the east end of the building.

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The Lincoln Walmart also has installed a lot more self-check aisles. These are not widely used by shoppers. However, we did give it a try and it wasn’t all that bad, and we had no worries about social distancing. Our word of caution there would be to take your own wipes and wipe down the key pad and touch screen before you start and after you finish.

We did find a note on the Wal-Mart website about COVID-19 that said sneeze guards are being installed at the pharmacies, and signage is being placed to encourage social distancing around the store.

On the Walmart-Lincoln Facebook page it did note that the store is not open 24-hours at this time. The store is listed as being open from 6 a.m. to 11 p.m. The reason for the overnight closure is to permit associates time to restock the shelves.

Trying to reach out to Aldi in Lincoln we called the phone number listed on the google search for Lincoln. When we called, we got a pre-recorded message that said that no individual store numbers are given out and if there is anything anyone needs to know, go to their website.

On the website we found a special news section for COVID-19. This press information was provided on March 25, 2020.

There, it noted that Aldi is taking steps to provide a secure and safe store for their associates and customers. The stores are in the process of adding protective shields at the checkouts. They are posting reminders about social distancing around their store, to help people remember not to gather too close together while shopping.

The site also notes that the store is offering special shopping hours for vulnerable customers. Each week on Tuesday and Thursday, the store is opening at 8:30 a.m. and the first hour of the day is designated to those who are at higher risk if they contract coronavirus. This would include those who are over 65 and those who have health issues such as heart or lung conditions, or diabetes.



A recent trip to Aldi revealed that our local store is doing a pretty good job of staying stocked. There was plenty of cereal products as well as canned goods. There were limits on canned goods and other high demand items. The meat racks were sparse but there was some. Bread was very low, but some of the products we had been unable to find at Wal-Mart were at Aldi such as sugar and flour.

In all, there is food out there to be bought. You may have to be a little less picky about brands and you may be restricted on how much you can buy. Toilet paper and paper towels still appear to be in high demand, but there is also a lot of evidence that people overbought on those items early in this mess. Manufacturers of products such as Angel Soft are currently running advertisements saying they are working as hard and fast as possible to replenish stocks, so this is a world-wide issue, not just Logan County. There are also jokes on social media about the quantities that are being bought. With these products being limited quantity purchase in most local stores, perhaps this issue will correct itself in the near future.

With President Trump stating on Sunday that he will extend federal restrictions through the end of April, we can only guess that our Governor will also extend some of his actions. If so, then we may have a while longer to endure the social distancing and the stay at home rule.

Please, be patient, be kind, and when you do go to the grocery and are able to get what you need, be thankful.

[Nila Smith]

 

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