Illinois American Water asks
Customers to help protect Workers and Adhere to Social Distancing
Guidelines
Customers should NOT approach Illinois
American Water employees or contractors working in the field;
questions about projects can be addressed by calling 800-422-2782
Send a link to a friend
[June 13, 2020]
Amidst the current COVID-19 public health
emergency, consistent with Governor Pritzker’s Executive Order,
Illinois American Water employees continue to work to provide
reliable water and/or wastewater service.
|
According to Vice President of Operations Beth
Matthews, the company has implemented a business continuity plan and
provided critical personal protection equipment to protect
employees. She said, “We are doing all we can to protect our
colleagues and customers while we continue to provide a critical
service. Unfortunately, we continue to have customers approach our
folks in the field. This presents a safety concern which can be
avoided with the public’s help and social distancing.”
She continued, “The safety of our team is extremely important, so we
ask our customers to not approach our employees or contractors when
they see them in their neighborhood.”
We ask that customers follow social distancing recommendations
issued by the Centers for Disease Control and Prevention by keeping
at least 6 feet (2 meters) between our employees and customers. If
there is a question about service, customers can call Illinois
American Water’s customer service center at (800) 422-2782.
Representatives are available weekdays from 7 a.m. to 7 p.m. to
assist. Representatives are also available 24/7 for
emergencies.
As a water and wastewater service provider, Illinois American Water
provides safe, clean and reliable water service. Water and
wastewater utilities are part of the U.S. Department of Homeland
Security’s “critical infrastructure sectors,” as safe drinking water
is critical to protecting public health, and properly treated
wastewater is vital for preventing disease and protecting the
environment.
[to top of second column] |
![](http://archives.lincolndailynews.com/2020/Apr/15/images/ads/current/maskeauction_sda_022614.png)
“Our employees’ safety is a top concern, as is
providing quality, reliable service,” said Matthews. “We recognize
this is a time of uncertainty and a challenging time, and we thank
our dedicated, hard-working teams for rising to this challenge.”
![](http://archives.lincolndailynews.com/2020/Apr/15/images/ads/current/burtonview_coop_sda_daily_farm_2016.png)
About Illinois American Water - Illinois American Water, a
subsidiary of American Water (NYSE: AWK), is the largest
investor-owned water utility in the state, providing high-quality
and reliable water and/or wastewater services to approximately 1.3
million people. American Water also operates a customer service
center in Alton and a quality control and research laboratory in
Belleville. With a history dating back to 1886, American Water is
the largest and most geographically diverse U.S. publicly traded
water and wastewater utility company. The company employs more than
6,800 dedicated professionals who provide regulated and market-based
drinking water, wastewater and other related services to 15 million
people in 46 states. American Water provides safe, clean, affordable
and reliable water services to our customers to make sure we keep
their lives flowing. For more information, visit amwater.com
[Karen Cotton, External Affairs
Manager] |