Insurers in Britain have come under fire for failing to pay out
on claims from businesses disrupted by lockdowns to fight the
pandemic that tipped the economy into a steep recession.
The Bank of England (BoE) set out in a letter to insurers on
Friday its findings from a review across the general insurance
sector on reserving, managing exposures and dealing with
uncertainty over contracts in light of COVID-19.
It said that COVID-19 had added complexity and uncertainty to
estimating ultimate losses from policyholder claims.
"Our work has highlighted that a number of firms have not been
able to accurately identify and track COVID exposed policies,
leading to unexpected COVID losses," the BoE said in a letter to
insurers.
"Firms should ensure that this uncertainty is reflected in the
reserve estimates and that, where possible, appropriate
procedures are put in place to identify and track exposed
policies."
A number of insurers' estimates for COVID-19 losses on casualty
classes like employer's liability or professional indemnity may
be "optimistic", it said.
"You can expect us to seek evidence of the risk function’s
involvement in challenging reserving teams, and ensuring that
the board is suitably well-informed about the uncertainty the
above risks give rise to before it sets the reserves," the BoE
said.
COVID-19 has demonstrated how disputes can arise over wordings
in policies and insurers should consider identifying and
monitoring such risks, the BoE said.
"In the coming months you can expect us to discuss with you how
you have considered each of the points raised in this letter,"
the BoE said.
A test case brought by the Financial Conduct Authority against
insurers over business interruption wordings goes to appeal next
week.
The outcome of the case is expected to affect 60 insurers,
370,000 policyholders and billions in claims.
(Reporting by Huw Jones and Carolyn Cohn; Editing by Alison
Williams and Mark Potter)
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