Social Security Offices Offer Phone
Service Only
Online Services Remain Available
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[September 15, 2020]
All
local Social Security offices will be closed to the public for
in-person service starting Tuesday, March 17, 2020. This decision
protects the population we serve—older Americans and people with
underlying medical conditions—and our employees during the
Coronavirus (COVID-19) pandemic. However, we are still able to
provide critical services.
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Our secure and convenient online services remain
available at
www.socialsecurity. gov. Local offices will also continue
to provide critical services over the phone. We are working closely
with the Centers for Disease Control and Prevention (CDC), state and
local governments, and other experts to monitor COVID-19 and will
let you know as soon as we can resume in-person service.
If you need help from Social Security:
· First, please use our secure and convenient online services
available at
www.socialsecurity. gov/onlineservices. You can apply for
retirement, disability, and Medicare benefits online, check the
status of an application or appeal, request a replacement Social
Security card (in most areas), print a benefit verification letter,
and much more – from anywhere and from any of your devices. We also
have a wealth of information to answer most of your Social Security
questions online, without having to speak with a Social Security
representative in person or by phone. Please visit our online
Frequently Asked Questions at
www.socialsecurity.gov/ask.
· If you cannot conduct your Social Security business online, please
check our online field office locator for specific information about
how to directly contact your local office. Your local office still
will be able to provide critical services to help you apply for
benefits, answer your questions, and provide other services over the
phone.
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· If you already have an in-office appointment
scheduled, we will call you to handle your appointment over the
phone instead. If you have a hearing scheduled, we will call you to
discuss alternatives for continuing with your hearing, including
offering a telephonic hearing. Our call may come from a PRIVATE
number and not from a U.S. Government phone. Please remember that
our employees will not threaten you or ask for any form of payment.
· If you cannot complete your Social Security business online,
please call our National 800 Number at 1-800-772-1213 (TTY
1-800-325-0778). Our National 800 Number has many automated service
options you can use without waiting to speak with a telephone
representative. A list of automated telephone services is available
online at
www.socialsecurity. gov/ agency/contact/phone.html.
[Jack Myers
Public Affairs Specialist
Social Security Administration] |