IDES responds to GOP criticisms
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[January 08, 2021]
By TIM KIRSININKAS
Capitol News Illinois
tkirsininkas@capitolnewsillinois.com
SPRINGFIELD – House Republicans continued
to criticize the Pritzker administration Wednesday as the Illinois
Department of Employment Support works through ongoing staffing and
fraud issues related to the COVID-19 pandemic.
Since handling a historic number of unemployment assistance claims at
the outset of the pandemic in March, IDES has added staff, changed
processes and implemented additional measures to prevent fraudulent
claims.
On Wednesday, some House Republicans continued calls for additional
measures to be implemented, such as moving staff from other state
departments to assist with the overload of unemployment assistance
claims, implementing more anti-fraud measures and holding public
hearings to discuss issues at the department.
“It is unacceptable how the governor and the department have responded
to this crisis that they themselves have caused,” Rep. Mike Marron, R-Fithian,
said Wednesday. “It is my hope that someone at the administration cares
enough to listen to our ideas and to start a dialogue.”
IDES officials pushed back on criticisms offered by the Republicans
Wednesday, stating that it is not possible to move employees from other
state agencies without substantial training, and that many of the
anti-fraud measures being proposed by the Republicans are already in use
by the department.
“We are working hard to respond to an economic crisis and stand up five
new, complex federal programs while battling fraudsters who have used
stolen identities to file for benefits nationwide,” said IDES Acting
Director Kristin Richards in a statement.
Richards said the department was already short-staffed as a result of
years of budget cuts which left IDES ill-equipped to handle the
unprecedented number of claims last spring. The current employee head
count is roughly half of what it was 10 years ago, she said.
Since the pandemic began, the department has contracted over 1,000
employees to assist in handling unemployment claims, and has been
approved for an increase in staffing and resources for the current
fiscal year, which is fiscal year 2021. It continues to hire more
employees, she said.
It has also implemented a callback only system which allows an applicant
with a question to be placed in a queue to be called back, rather than
having to experience extensive waits.
“IDES was given an increased headcount for FY21, but adding full-time
employees, as all state hiring does, takes time,” Richards said. “This
is especially true for IDES, whose employees possess a unique and
complicated skillset to work on issues and deliver services to
claimants.”
Richards said a proposal to move employees from other state agencies
would be ineffective in fixing delays.
“The legislators’ call for moving state employees from one hollowed out
agency to another ignores the nuance of what is involved in these jobs
and positions and would create productivity deficits in the agencies
from which state employees would be pulled,” Richards said.
Richards said the department has worked to stabilize its operations in
order to meet the needs of unemployment support applicants in a timely
manner.
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Republican Reps. Mike Marron, R-Fithian, Jeff Keicher,
R-Sycamore, and Mike Murphy, R-Springfield, speak at a virtual news
conference Wednesday requesting public hearings on the Illinois
Department of Employment Security's response to the pandemic.
(Credit: Blueroomstream.com)
“The idea that IDES has disproportionate trouble processing new
claims or paying out claims is misleading,” Richards said. “A
claimant who provides all the necessary data and submits their claim
will be processed in a timely and efficient manner and will receive
benefits if they are deemed eligible and continue to certify.”
She said the state has also begun paying out Federal Pandemic
Unemployment Compensation, which adds an extra $300 per month to
claims from certain individuals collecting unemployment assistance.
But the federal rush to expand unemployment assistance amid the
pandemic and associated government shutdowns has led to widespread
exploitation of unemployment systems across the nation, including in
Illinois. In particular, a federal Pandemic Unemployment Assistance
program which allows certain independent contractors to collect
benefits has been ripe for fraud.
Richards and the administration have said the fraud is due to a
nationwide scheme enabled by data breaches of private companies that
have made individuals’ information, such as social security numbers,
available to scammers. It is not the result of a breach to state
unemployment systems.
Rep. Mike Murphy, R-Springfield, called for the department to
implement additional anti-fraud measures, such as a flagging system
for out-of-state applicants and multiple failed claims, measures
which IDES said it already has in place.
“The above-mentioned anti-fraud measures, and many others that are
already in place, have the effect of slowing down the process of
distributing (unemployment insurance) benefits — and that is an
unavoidable and necessary thing,” Richards said. “But it
demonstrates the cruel irony that IDES is being simultaneously
besieged by historic unemployment claims and besieged by a globally
orchestrated fraud scheme, and that solutions to these problems work
against each other. Legislators are telling us to hurry up and make
payments but slow down and put more barriers in place to stop
fraud.”
Richards said that IDES has been in routine communication with
legislators and has done its best to provide timely answers to
questions from lawmakers and constituents. But she said additional
training and information will be necessary moving forward, citing a
“misunderstanding some legislators have of IDES and unemployment
insurance.”
The lawmakers, however, continue to call for public hearings to
discuss the department’s pandemic response, rather than being
reduced to input only through personal conversations with the
administration.
“IDES will work with these legislators to create the first cohort of
targeted training for elected state officials,” Richards said.
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Press Foundation and the Robert R. McCormick Foundation. |