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U.S. FAA launches program to help staff voice aviation safety concerns

[June 21, 2021]

By David Shepardson

WASHINGTON (Reuters) - The U.S. Federal Aviation Administration (FAA) said Monday it has launched a program to help make it easier for staff overseeing Boeing and other airplane manufacturers to report safety concerns.

An independent survey released in August found FAA safety employees said they faced "strong" external pressure from industry and raised concerns the agency does not always prioritize air safety.

The survey gave ammunition to critics who argued in the aftermath of two fatal Boeing 737 MAX crashes that the FAA had not done enough to insulate employees from industry pressure.

The FAA said on Monday the new program for the 7,400 employees in its Aviation Safety office will allow them to report confidentially any safety concerns without fear of punitive action.

The office oversees manufacturers, airlines, maintenance providers, aviation medical practitioners and flight crews.

"We can never be satisfied with the status quo when it comes to safety, and the free exchange of vital information is a cornerstone of safety and continual improvement," said FAA Administrator Steve Dickson in a statement.

"We want our employees to know that when they speak up, they can be sure someone is listening."

The survey, conducted in late 2019 and early 2020, quoted one anonymous FAA employee as saying there was a message of, "Don't rock the boat with Boeing."

Reuters reported in August that the FAA was moving to create a Voluntary Safety Reporting Program - a confidential "non-punitive environment that encourages open reporting of aviation safety issues and concerns."

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A Boeing 737 MAX airplane lands after a test flight at Boeing Field in Seattle, Washington, U.S. June 29, 2020. REUTERS/Karen Ducey

The FAA said it worked closely with union leaders on how to structure the new program.

"The more we can continue to encourage people to report, the more we can influence the safety in the system," Paul Rinaldi, president of the National Air Traffic Controllers Association, which represents engineers and other Aviation Safety employees, said in a statement.

In December, Congress passed sweeping legislation to reform how the FAA certifies new airplanes. It also boosts FAA oversight of aircraft manufacturers, requires disclosure of critical safety information and provide new whistleblower protections.

The 737 MAX was grounded for 20 months after two crashes in five months killed 346 people.

A House of Representatives report released in September said the two fatal 737 MAX crashes "were the horrific culmination of a series of faulty technical assumptions by Boeing’s engineers, a lack of transparency on the part of Boeing’s management, and grossly insufficient oversight by the FAA."

The FAA's top safety official Ali Bahrami announced June 2 he would retire effective June 30. Bahrami had faced criticism from some U.S. lawmakers and family members of those killed in the 737 MAX crashes. Officials said it was Bahrami's decision to step down.

(Reporting by David Shepardson; editing by Richard Pullin)

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