Illinois HFS Urges Medicaid Customers to
Update Their Addresses Before the End of the COVID-19 Public Health
Emergency
Agency to Partner with Hundreds
of Local Organizations Over Summer to Reach Medicaid Customers
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[June 17, 2022]
The Illinois Department of Healthcare and Family Services
(HFS) is launching a summer campaign urging people who use Medicaid to
update their addresses to avoid losing their health insurance at the end
of the federal COVID-19 public health emergency (PHE).
The PHE is currently set to expire in October, at which time Medicaid
customers will have to renew their coverage for the first time since the
pandemic started. HFS will send renewal paperwork to the address on
file, which means Medicaid customers who have moved in the past three
years without updating their information may not receive it.
HFS’ outreach campaign will include connecting with hundreds of local
organizations that serve Medicaid customers in order to leverage their
expertise and networks in the communities they serve across Illinois.
Medicaid customers move more frequently on average than other Americans,
making it vital that groups on the ground get involved in helping
Medicaid customers provide up-to-date addresses. These organizations
will use HFS’ messaging toolkit – which is available on the HFS website
in multiple languages to spread the word.
Medicaid customers can update their addresses by either:
• Calling the HFS hotline: 877-805-5312, or,
• By visiting http://www2.illinois.gov/hfs/address to complete an
address change web form.
The federal government enacted the continuous coverage provision as part
of the federal public health emergency, and as a result of that,
Medicaid customers have not been asked to update their contact
information since March 2020 or earlier. When the PHE ends, HFS will
send redetermination materials to each household during the month when
they would have been up for renewal if not for the continuous coverage
provision during the PHE.
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In preparation for the end of the PHE, HFS is committed to
protecting coverage for as many customers as possible, and to do so in a way
that fulfills all legal requirements, meets federally mandated timeframes and
reduces inequities in health coverage.
The federal government may or may not extend the PHE beyond
October. If it does, Medicaid customers may continue to receive coverage without
renewing their insurance plans or updating their addresses.
HFS is joined in this campaign by other state agencies to try to reach as many
people who use Medicaid as possible. The Department on Aging is working with the
state’s 13 regional Area Agencies on Aging and hundreds of local service
providers to share the address update messaging. The Department of Veterans’
Affairs is partnering with the American Legion and VFWs, as well as its Veteran
Service Offices and Veterans Homes to spread the word in their communities.
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The Illinois State Board of Education has distributed the messaging toolkit to
school districts across the state, because districts can use Medicaid data to
determine eligibility for free and reduced meals. In addition, the Department of
Public Health is collaborating with local health department communication teams
and the COVID Ambassador Network, and the Department of Human Services has
shared the toolkit with its Division Directors to inform relevant populations
that it is time to update their Medicaid address with the state.
Advocacy organizations, nonprofits, and local governments and municipalities are
all encouraged to download the state’s messaging toolkit to help people keep
their health insurance through Medicaid.
The key messages in the toolkit are:
• Medicaid customers! Don't risk losing your health insurance. Update your
address with Illinois Medicaid.
• Illinois Medicaid needs to send you paperwork. To keep your health insurance,
use an address where mail can always reach you.
• Updating your address is easy, fast, and free. Call 877-805-5312 between 7:45
a.m. and 4:30 p.m. or visit www2.illinois.gov/hfs/address. If you use a TTY,
call 1-877-204-1012.
[Illinois Office of Communication and
Information] |