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"I've heard you loud and clear—you feel like prices aren't
transparent and checkout tasks are a pain," CEO Brian Chesky
tweeted.
Chesky said Airbnb would make four changes starting next month,
where guests would be able to see the total price they are
required to pay up front.
Customers would now be able to view full price breakdown with
Airbnb's service fee, discounts, and taxes, according to
Chesky's tweet.
The San Francisco-based company will prioritize the total price
instead of a nightly fare in its search ranking algorithm,
Chesky said.
Chesky also said the company would launch new pricing and
discount tools to enable hosts to set more competitive prices.
Addressing customer complaints about guests having to complete
checkout tasks, Chesky said guests should not have to do
"unreasonable checkout tasks such as stripping the beds, doing
the laundry, or vacuuming".
Airbnb, which has lost about 37% of its share value so far this
year, has benefited from strong travel demand but now faces risk
from a surge in inflation and a strong dollar.
(Reporting by Kannaki Deka in Bengaluru; editing by Milla Nissi)
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