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"We're deeply sorry that a cyberattack has happened on our
watch," the company said in the notice.
"We know this is devastating and that we'll need to work hard to
regain your trust," it said.
The new page on the company's web site offered support to
customers whose data has been breached, including how to replace
drivers' licenses, passport and health care card numbers.
The company has agreed to pay the cost of replacing passports of
compromised customers, Prime Minister Anthony Albanese said on
Friday.
"We will be in touch with customers who have had their passport
document number exposed," Optus said on its web site.
Australian police said on Friday they had set up an operation to
beef up protection of more than 10,000 Optus customers whose
identity credentials had been shared online due to the data
breach.
Authorities have declined to comment on their investigation and
effort to find the hacker since the telcoms giant on Sept. 22
first reported the theft of the data of up to 10 million
accounts, equivalent to 40% of Australia's population.
(Reporting by Sonali Paul)
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