Springfield Clinic Recognizes Providers
for Nationally Ranked Excellence in 2022
Send a link to a friend
[February 16, 2023]
After
more than 90,000 patient experience surveys received in 2022, more than
230 eligible* SC providers achieved the top 10% in national rank for
patient experience. And, the number of providers that moved up to the
Top 1% in national rank has more than tripled.
“All too often the traditional health care experience is cold and
intimidating for patients. It shouldn’t be. When you wrap world-class
care around a modern and convenient patient experience where respect for
the patient is the key focus, you see the results that we’re seeing
right now at Springfield Clinic,” says Zach Kerker, vice president of
brand, experience and advocacy.
![](http://archives.lincolndailynews.com/2023/Feb/16/images/ads/current/merealty_sda_BASKETBALL_2022.png)
The 230+ physicians, nurse practitioners and physician
assistants that earn the Top 10% designation receive a special
recognition badge on their provider profile pages on our website. These
consistent efforts from our providers and the teamwork with their care
teams have increased Springfield Clinic’s net promoter score, a
measurement of patients’ likelihood to recommend the practice to friends
and family, by six points over the past two years. Springfield Clinic’s
NPS score currently sits at 85, an exceptional score against industry
benchmarks.
“We appreciate our patients’ time and constructive feedback, which we
review weekly to identify opportunities to improve and recognize our
providers and care teams that consistently deliver an exceptional
patient experience,” added Kim Leistner Root, director of experience and
internal communication.
[to top of second column]
|
![](http://archives.lincolndailynews.com/2023/Feb/16/images/ads/current/longviewbank_lda_020723.png)
View the full list on our website of care providers
who received the top ten percent designation. You can also learn
more at www.springfieldclinic.com/patientexperience.
Note: To be eligible for this recognition, a provider
needs at least 30 completed patient surveys and must rank in the
90th national percentile or above for their ‘Care Provider Overall’
questions. Springfield Clinic’s Press Ganey data does not represent
data from providers in the following areas: Anesthesiology,
Audiology, Critical Care Medicine, Hospital Medicine, Physical
Therapy and Radiology.
![](http://archives.lincolndailynews.com/2023/Feb/16/images/ads/current/friendshipmanor_sda_BASKETBALL_2022.png)
About Springfield Clinic
Springfield Clinic is a forward-thinking, physician-led
multispecialty medical group devoted to providing the highest
quality health care to its patients. More than 650 physicians and
advanced practitioners deliver care in approximately 80 medical
specialties and sub-specialties serving more than 20 counties
reaching more than 500,000 patients in the greater central Illinois
area. As one of the largest private multispecialty medical clinics
in the state, Springfield Clinic currently employs over 3,500
clinical and administrative staff members who are committed to
improving health, providing value and serving the community. For
more information, visit us online at www.SpringfieldClinic.com.
[Justin L. Fowler
Visual Communication Specialist
Springfield Clinic Brand & Experience]
![](http://archives.lincolndailynews.com/2016/Aug/26/images/ads/current/ldn_business_directory_small2_2016.png)
|