Springfield Clinic Recognizes Providers for Nationally Ranked Excellence in 2022

[February 21, 2023] 

After more than 90,000 patient experience surveys received in 2022, more than 230 eligible* SC providers achieved the top 10% in national rank for patient experience. And, the number of providers that moved up to the Top 1% in national rank has more than tripled.

“All too often the traditional health care experience is cold and intimidating for patients. It shouldn’t be. When you wrap world-class care around a modern and convenient patient experience where respect for the patient is the key focus, you see the results that we’re seeing right now at Springfield Clinic,” says Zach Kerker, vice president of brand, experience and advocacy.

The 230+ physicians, nurse practitioners and physician assistants that earn the Top 10% designation receive a special recognition badge on their provider profile pages on our website. These consistent efforts from our providers and the teamwork with their care teams have increased Springfield Clinic’s net promoter score, a measurement of patients’ likelihood to recommend the practice to friends and family, by six points over the past two years. Springfield Clinic’s NPS score currently sits at 85, an exceptional score against industry benchmarks.

“We appreciate our patients’ time and constructive feedback, which we review weekly to identify opportunities to improve and recognize our providers and care teams that consistently deliver an exceptional patient experience,” added Kim Leistner Root, director of experience and internal communication.

View the full list on our website of care providers who received the top ten percent designation. You can also learn more at www.springfieldclinic.com/patientexperience.

Note: To be eligible for this recognition, a provider needs at least 30 completed patient surveys and must rank in the 90th national percentile or above for their ‘Care Provider Overall’ questions. Springfield Clinic’s Press Ganey data does not represent data from providers in the following areas: Anesthesiology, Audiology, Critical Care Medicine, Hospital Medicine, Physical Therapy and Radiology.

About Springfield Clinic

Springfield Clinic is a forward-thinking, physician-led multispecialty medical group devoted to providing the highest quality health care to its patients. More than 650 physicians and advanced practitioners deliver care in approximately 80 medical specialties and sub-specialties serving more than 20 counties reaching more than 500,000 patients in the greater central Illinois area. As one of the largest private multispecialty medical clinics in the state, Springfield Clinic currently employs over 3,500 clinical and administrative staff members who are committed to improving health, providing value and serving the community. For more information, visit us online at www.SpringfieldClinic.com.

[Justin L. Fowler
Visual Communication Specialist
Springfield Clinic Brand & Experience]