HSBC customers in U.S. sent inadvertent
emails on mortgages, relocation
Send a link to a friend
[January 07, 2023]
By Katie Paul
(Reuters) - Frustrated HSBC banking customers in the United States took
to social media on Friday to complain about inadvertent emails they
received from the bank regarding home loans and relocation.
|
![](../images/010723PIX/busine98.jpg)
HSBC logo is seen on a branch bank in the
financial district in New York, U.S., August 7, 2019. REUTERS/Brendan
McDermid/File Photo/File Photo |
"Congratulations on your new mortgage with HSBC Bank," said one
of the messages, which was sent to customers who said they had
not applied for the loans.
Another email offered guidance on sending remittances and
promoted the bank's relocation benefits.
Several customers said they were unable to reach anyone at the
bank for support about the emails, copies of which were seen by
Reuters.
"We are aware that a number of emails were inadvertently sent to
customers this evening and are working to resolve the issue,"
the company said in an emailed statement. "We apologize for any
inconvenience or confusion this might have caused."
Some customers took to social media to complain about the
emails, with several saying they were unable to reach anyone at
the bank for support.
HSBC's U.S. customer service account on Twitter apologized to
some users and said: "It appears several email formats have been
erroneously triggered on our end and sent out to customers."
(Reporting by Katie Paul; Editing by Lananh Nguyen and Chris
Reese)
[© 2023 Thomson Reuters. All rights
reserved.]
This material may not be published,
broadcast, rewritten or redistributed.
Thompson Reuters is solely responsible for this content.
![](column_spacer.png)
|
|
|