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The
Tata group-owned airline has faced criticism from India's
aviation regulator following an incident on a Nov. 26 flight in
which a male passenger, while apparently inebriated, urinated on
a female co-passenger.
A second similar incident occurred last month on a flight from
Paris to Delhi.
"Air India acknowledges that it could have handled these matters
better, both in the air and on the ground and is committed to
taking action," the airline's CEO and managing director Campbell
Wilson said in a statement on Saturday.
Wilson said Air India has initiated multiple measures to improve
its response to such incidents, including a review of airline
policies and reporting processes.
A male passenger accused of misbehaviour on the New York to
Delhi flight has been terminated by his employer Wells Fargo,
the bank said on Friday, adding that it was cooperating with
local law enforcement.
Local media said on Saturday that the passenger had been
arrested by Indian police.
Air India will provide full cooperation to the affected
passenger, regulators and law enforcement authorities, Wilson
said.
"We are committed to providing a safe environment for customers
and crew, as well as operating in full compliance with all laws
and regulations," he said.
(Reporting by Aditi Shah, Writing by Devjyot Ghoshal; Editing by
Jacqueline Wong)
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