|
Retailers and other small to large sized companies which use
Salesforce's e-commerce platforms to host and manage their
websites, will be able to avail Walmart's GoLocal and Store
Assist services as a way to provide faster order pickups and
same or next-day deliveries to online customers, the companies
said.
Terms of the deal were not disclosed.
Launched in August 2021, GoLocal is Walmart's
delivery-as-a-service business that fulfills last-mile shipping
needs for businesses at a lower cost than building out their own
network, which can be very capital intensive.
Walmart employees pick up orders from local stores or facilities
and deliver them to shoppers' doorsteps the same day, much like
Instacart and DoorDash.
Since its launch GoLocal has completed more than 3 million
deliveries so far, Harsit Patel, vice president at Walmart
GoLocal said on a media call.
The Salesforce partnership will also give clients who use the
company's "Commerce Cloud" and order management platform access
to Store Assist, a Walmart app that helps users manage and track
orders and speed up the handing over of online orders to
customers or delivery drivers, the companies said.
While adding more revenue streams, the onboarding of more retail
clients helps the world's largest retailer operate its fleet
more efficiently. More clients mean higher order volumes, pickup
locations and increased route density that lowers costs per
order.
The companies declined to comment on the number of customers it
hopes to sign under this deal. They also did not disclose
whether retailers will have to pay per delivery or order.
"Customer expectations are changing. They are expecting seamless
online and in-store experiences from everybody," Anshu Bhardwaj,
senior vice president, technology strategy and commercialization
at Walmart Global Technology said on the call.
"This (partnership) helps them move into a digital-led hybrid
world much faster."
(Reporting by Siddharth Cavale in New York; Editing by Diane
Craft)
[© 2023 Thomson Reuters. All rights
reserved.]
This material may not be published,
broadcast, rewritten or redistributed.
Thompson Reuters is solely responsible for this content.
|
|
