Southwest says US may impose fine related
to 2022 holiday cancellations
Send a link to a friend
[October 30, 2023]
(Reuters) - Southwest Airlines said on Monday the U.S.
transportation regulator may impose a fine related to the wide-scale
operational disruptions the carrier faced between December 21 and 29
last year.
|
A Southwest plane is shown at the gate at Kahului Airport in Kahului,
Maui, Hawaii, U.S., August 16, 2023. REUTERS/Mike Blake/File Photo |
Southwest canceled 16,700 flights impacting more than 2 million
passengers during the period after its crew scheduling software
failed to handle staffing changes.
A probe by the Department of Transportation found the airline
failed to provide "adequate customer service assistance, prompt
flight status notifications, and proper and prompt refunds."
The department notified Southwest on Oct. 27 that the assessment
of a civil penalty for its December flight upheaval was
warranted, the carrier revealed in a securities filing on
Monday.
The airline intends to engage with the department to resolve the
matter, which may involve a civil penalty.
(Reporting by Mehr Bedi in Bengaluru; Editing by Shinjini
Ganguli)
[© 2023 Thomson Reuters. All rights
reserved.]
This material may not be published,
broadcast, rewritten or redistributed.
Thompson Reuters is solely responsible for this content.
|
|
|