|
The program begins at different DMVs throughout the state and is
designed to encourage drivers to take care of their business
online rather than in person.
Illinois Secretary of State Alexi Giannoulias discussed the
program on Thursday.
"Tomorrow, we begin our effort to cut the time tax Illinoisans
have been paying for far too long. In the past, when a customer
would need to visit the DMV, it was impossible to know how long
they would be stuck waiting in line," Giannoulias said. "They
would need to consider if they need to take time off of work,
get a babysitter, or even how much coffee would be required to
stay awake during their wait. That is a tax on our most precious
commodity, time."
Giannoulias said the new program will cut down on those long
wait times.
"Offering appointments at high-volume DMV facilities, expanding
hours of operation, and broadening available services online
makes sense and will result in improved customer experiences,"
said Giannoulias. "By modernizing the office's approach to
service, the Skip-the-Line program gives customers more control
over their visit. Starting tomorrow, we are here when you want
us."
Other changes will be made to the overall DMV system as those
required to be at a DMV will now require an appointment.
Walk-ins are no longer permitted and all DMV facilities will be
open on Mondays with some open on Saturdays. Previous policy had
some DMVs closed on Mondays. Giannoulias' office will also be
sending out driver's license renewal notices at not just 90 days
from expiration, but also 60 and 30 days out.
Philippe Largent, Illinois State director for AARP Illinois,
said these changes will make the experience easier for older
Illinoisans.
"The Skip the Line initiative is another effort to make
transportation accessible because older adults will be able to
plan and make an appointment to visit DMV offices instead of
taking a chance on wait times and office closures," said
Largent.
Appointments can be made online through the Secretary of State's
office website or by calling.
The program was introduced in July and officially goes into
effect statewide on Sept. 1.
|
|
