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Many McDonald's stores in Japan stopped taking in-person and
mobile customer orders because of the system disruption, a
spokesperson at McDonald's Holdings Company Japan said, adding
that the company was working to restore operations soon.
"We are aware of a technology outage, which impacted our
restaurants; the issue is now being resolved," McDonald's said
in a statement.
McDonald's Australia said some of its restaurants were back
online serving customers after the outage and were working to
restore the remaining stores.
The fast food chain has about 40,000 restaurants worldwide, with
more than 14,000 stores in the United States. It operates nearly
3,000 stores across Japan and roughly 1,000 in Australia, its
websites for the regions show.
The outage seemed to be have affected customers in Hong Kong,
New Zealand and the UK as well, with people taking to social
media to complain about disruptions at stores.
The New York Times said McDonald's Hong Kong was experiencing a
"computer system failure", stating that the mobile ordering and
self-ordering kiosks were not functioning.
Earlier this month, Meta-owned Facebook and Instagram also faced
technical issues that disrupted global services for hundreds of
thousands of users for more than two hours.
(Reporting by Kantaro Komiya, Shubham Kalia, Harshita Meenaktshi
and Rishav Chatterjee in Bengalaru; Editing by Jacqueline Wong,
Clarence Fernandez, Sharon Singleton, Gareth Jones and Devika
Syamnath)
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