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The
airline is asking for compensation and punitive damages from the
outage, which started with a faulty update sent to several
million Microsoft computers. Delta said the outage crippled its
operations for several days, costing more than $500 million in
lost revenue and extra expenses.
CrowdStrike said Delta is giving “misinformation,” does not
understand cybersecurity and is trying to shift blame for its
slow recovery from the outage.
The U.S. Department of Transportation is investigating why Delta
took longer to recover than other carriers. Transportation
Secretary Pete Buttigieg said the department also would look
into complaints about Delta customer service during the outage,
including long waits for help and reports that unaccompanied
minors were stranded at airports.
In its lawsuit, Delta claims that the outage occurred because
CrowdStrike failed to test the update before rolling it out
worldwide.
Delta canceled about 7,000 flights over a five-day period during
the peak summer vacation season. The outage also affected banks,
hospitals and other businesses.
“CrowdStrike caused a global catastrophe because it cut corners,
took shortcuts, and circumvented the very testing and
certification processes it advertised, for its own benefit and
profit,” Delta said in the lawsuit, which was filed in Fulton
County Superior Court in Georgia, near the company's
headquarters.
A CrowdStrike spokesperson said the company tried to resolve the
dispute — one of its lawyers said in August that CrowdStrike's
liability to Delta was less than $10 million.
The spokesperson said Delta's claims are based on
"misinformation, demonstrate a lack of understanding of how
modern cybersecurity works, and reflect a desperate attempt to
shift blame for its slow recovery away from its failure to
modernize its antiquated IT infrastructure.”
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