Reduced Cost Training Opportunity: Understanding Customer Service Essentials
Heartland Community College Lincoln and LEAD present third Essential Workplace Skills workshop of 2024

[September 20, 2024]  

Heartland Community College Lincoln and Lincoln Economic Advancement & Development, Inc. (LEAD) are pleased to announce the third workshop in the Essential Workplace Skills series, which is offered at a reduced cost to Lincoln businesses. Understanding Customer Service Essentials will be offered on October 8, 2024, from 9 a.m. to 12 p.m. at Heartland Community College Lincoln, 2201 Woodlawn Road.

During the Understanding Customer Service Essentials workshop, participants will explore customer-centricity as an avenue for trust-building for both internal and external customers. These skills will set your staff apart from your competitors when coupled with the communication and technology techniques learned during this three-hour workshop.

Lincoln businesses can send up to three employees to this workshop at a 60% savings.

The deadline to register is 5 p.m. on October 3. Due to limited seating, businesses are encouraged to secure spots for their employees as soon as possible through the link: https://forms.gle/zmyffzjYT1YEkgrK6.

A part of Heartland Community College’s Business Solutions, Essential Workplace Skills workshops promote key workplace behaviors and ensure incumbent workers are equipped to succeed, regardless of industry. Created with insights from over 140 employers and developed with industry professionals, Heartland Community College’s Essential Workplace Skills provide an intentional and consistent approach to soft-skills training.

LEAD’s mission is to empower Lincoln’s economic health and vitality. To learn more about LEAD, please visit www.thriveinlincoln.org.
 

[Andrea Runge]