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Australian airline Qantas said Wednesday that a hacker made off
with a trove of customers' personal data including passenger
names, emails, phone numbers, birth dates and frequent flyer
numbers.
The company said in a statement that a cybercriminal targeted
one of its call centers on Monday and gained access to a
third-party customer service platform that holds records for 6
million passengers.
Qantas apologized to customers and said that while it's still
investigating the proportion of data stolen, “we expect it will
be significant.”
However, the system that was breached did not contain credit
card and passport details or other personal financial
information. Frequent flyer accounts weren't compromised and
security credentials were not accessed, Qantas said.
Qantas, Australia's biggest airline, said there is no impact on
operations or safety.
“We sincerely apologize to our customers and we recognize the
uncertainty this will cause," CEO Vanessa Hudson said in a
statement.
Qantas said it has tightened up security measures and notified
Australian cyber and data privacy authorities and the federal
police.
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