Starbucks workers kick off 65-store US strike on company's busy Red Cup
Day
[November 13, 2025] By
DEE-ANN DURBIN
More than 1,000 unionized Starbucks workers plan to strike at 65 U.S.
stores Thursday to protest a lack of progress in labor negotiations with
the company.
The strike was intended to disrupt Starbucks' Red Cup Day, which is
typically one of the company's busiest days of the year. Since 2018,
Starbucks has given out free, reusable cups on that day to customers who
buy a holiday drink.
Starbucks Workers United, the union organizing Starbucks baristas, said
stores in 45 cities would be impacted, including New York, Philadelphia,
Minneapolis, San Diego, St. Louis, Dallas, Columbus, Ohio, and
Starbucks' home city of Seattle. There is no date set for the strike to
end, and more stores are prepared to join if Starbucks doesn't reach a
contract agreement with the union, organizers said.
Starbucks emphasized that the vast majority of its U.S. stores would be
open and operating as usual Thursday. The coffee giant has 10,000
company-owned stores in the U.S., as well as 7,000 licensed locations in
places like grocery stores and airports.
Around 550 company-owned U.S. Starbucks stores are currently unionized.
More have voted to unionize, but Starbucks closed 59 unionized stores in
September as part of a larger reorganization campaign.
Here's what's behind the strike.
A stalled contract agreement
Striking workers say they're protesting because Starbucks has yet to
reach a contract agreement with the union. Starbucks workers first voted
to unionize at a store in Buffalo in 2021. In December 2023, Starbucks
vowed to finalize an agreement by the end of 2024. But in August of last
year, the company ousted Laxman Narasimhan, the CEO who made that
promise. The union said progress has stalled under Brian Niccol, the
company’s current chairman and CEO.
Workers want higher pay, better hours
Workers say they're seeking better hours and improved staffing in
stores, where they say long customer wait times are routine. They say
too many workers aren't getting the required 20 hours per week they need
before Starbucks' benefits kick in. They also want higher pay, pointing
out that executives like Niccol are making millions.
The union also wants the company to resolve hundreds of unfair labor
practice charges filed by workers, who say the company has fired
baristas in retaliation for unionizing and has failed to bargain over
changes in policy that workers must enforce, like its decision earlier
this year to limit restroom use to paying customers.
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A Starbucks sign is seen on, Jan. 16, 2025, in Houston. (AP
Photo/Ashley Landis, File)
 Starbucks stands by its wages and
benefits
Starbucks says it offers the best wage and benefit package in
retail, worth an average of $30 per hour. Among the company's
benefits are up to 18 weeks of paid family leave and 100% tuition
coverage for a four-year college degree. In a letter to employees
last week, Starbucks’ Chief Partner Officer Sara Kelly said the
union walked away from the bargaining table in the spring.
Kelly said Starbucks remained ready to talk and “believes we can
move quickly to a reasonable deal.” Kelly also said surveys showed
that most employees like working for the company, and its barista
turnover rates are half the industry average.
Limited locations with high visibility
Unionized workers have gone on strike at Starbucks before. In 2022
and 2023, workers walked off the job on Red Cup Day. Last year, a
five-day strike ahead of Christmas closed 59 U.S. stores. Each time,
Starbucks said the disruption to its operations was minimal.
Starbucks United said the new strike is open-ended and could spread
to many more unionized locations.
The number of non-union Starbucks locations dwarfs the number of
unionized ones. But Todd Vachon, a union expert at the Rutgers
School of Management and Labor Relations, said any strike could be
highly visible and educate the public on baristas' concerns.
Unlike manufacturers, Vachon said, retail industries depend on the
connection between their employees and their customers. That makes
shaming a potentially powerful weapon in the union’s arsenal, he
said.
Improving sales
Starbucks' same-store sales, or sales at locations open at least a
year, rose 1% in the July-September period. It was the first time in
nearly two years that the company had posted an increase. In his
first year at the company, Niccol set new hospitality standards,
redesigned stores to be cozier and more welcoming, and adjusted
staffing levels to better handle peak hours.
Starbucks also is trying to prioritize in-store orders over mobile
ones. Last week, the company's holiday drink rollout in the U.S. was
so successful that it almost immediately sold out of its glass
Bearista cup. Starbucks said demand for the cup exceeded its
expectations, but it wouldn't say if the Bearista will return before
the holidays are over.
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