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“There was a cyberattack on Friday night 19 September against
the service provider for the check-in and boarding systems
affecting several European airports including Brussels Airport,”
said Brussels Airport in a statement, initially reporting a
“large impact” on flight schedules.
Airports said the issue centered around a provider of check-in
and boarding systems — not airlines or the airports themselves.
Collins Aerospace, whose systems help passengers check
themselves in, print boarding passes and bag tags and dispatch
their luggage from a kiosk, cited a “cyber-related disruption”
to its MUSE (Multi-User System Environment) software at “select
airports.”
As the day wore on, the fallout appeared to be contained.
Brussels Airport spokesperson Ihsane Chioua Lekhli told
broadcaster VTM that by mid-morning, nine flights had been
canceled, four were redirected to another airport and 15 faced
delays of an hour or more. She said it wasn’t immediately clear
how long the disruptions might last.
Axel Schmidt, head of communications at the Brandenburg airport,
said that by late morning, “we don’t have any flights canceled
due to this specific reason, but that could change.” The Berlin
airport said operators had cut off connections to affected
systems.
Heathrow, Europe’s busiest airport, said the disruption has been
“minimal” with no flight cancellations directly linked to the
problems afflicting Collins. A spokesperson would not provide
details as to how many flights have been delayed as a result of
the cyberattack.
The airports advised travelers to check their flight status and
apologized for any inconvenience.
Collins, an aviation and defense technology company that is a
subsidiary of RTX Corp., formerly Raytheon Technologies, said it
was “actively working to resolve the issue and restore full
functionality to our customers as quickly as possible.”
“The impact is limited to electronic customer check-in and
baggage drop and can be mitigated with manual check-in
operations,” it said in a statement.
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