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WHAT CAN GO WRONG Plenty. There's a reason United held those dress rehearsals. Five years ago, US Airways Group's reservations system merger with America West went haywire. Hundreds of check-in kiosks didn't work, forcing passengers to use ticket counters. The snafu delayed flights around the US Airways system for days. Virgin America's switch to a new reservation system in October caused problems that lingered for months. "This transition is extremely complex and there is a strong likelihood for significant flight delays and cancellations," the head of the Air Line Pilots Association's United unit in San Francisco warned pilots in an email. Jay Pierce, the head of the ALPA unit at Continental, said in an interview that the airline "actually has done a fairly decent job of advising all the employees that there's a potential for disruptions and possible problems." The company has asked employees not to use their discounted travel benefit over the weekend, to help keep volume low, he said. The airline moves an average of 264,000 passengers per day. It picked a Saturday for the switch because traffic is as much as 15 percent lighter than on weekdays. It further reduced the number of United flights because those are the flights that are switching to Continental computers. "We have tested an incredible amount of scenarios across the enterprise and I feel very, very comfortable we will be able to service customers better starting this weekend," said Martin Hand, United's senior vice president for passenger experience. BEHIND THE SCENES United must still schedule flight crews from each airline separately because it doesn't yet have union contracts to cover the combined groups. US Airways has been operating that way since its 2005 America West merger. Pilots from both United and Continental have already been using the "United" radio handle with air traffic controllers, and flight attendants have been announcing flights onboard as United flights, even if passengers walked past a "Continental" sign to get on the plane. The parent company's name, United Continental Holdings Inc., stays the same.
[Associated
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