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In a note to operations managers, American said it was telling frequent fliers why it's been experiencing cancellations and delays. It is letting customers fly standby for earlier flights at no extra charge, and giving crews more leeway to hand out light snacks to delayed passengers. The company said it's also offering overtime and adjusting work schedules for reservations and airport employees, and is moving maintenance crews to where they are needed most. AMR is trying to slash annual labor costs by about $1 billion as it reorganizes under bankruptcy protection. Eight of its nine union labor groups ratified cost-cutting contracts, with pilots the lone holdout.
[Associated
Press;
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