Social
Security to Expand Field Office Hours Nationwide
Budget for Fiscal Year 2015 Allows Agency
to Restore Some Service Hours
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[April 22, 2015]
Social Security announces as a
result of Congress’ approval of the fiscal year 2015 budget, the
agency will expand its hours nationwide and offices will be open to
the public for an additional hour on Mondays, Tuesdays, Thursdays
and Fridays, effective March 16, 2015.
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A field office that is usually open from 9:00 a.m. to 3:00 p.m. will
remain open until 4:00 p.m. Offices will continue to close to the
public at noon every Wednesday so employees have time to complete
current work and reduce backlogs.
“This expansion of office hours reaffirms our commitment to
providing the people we serve the option of top-notch, face-to-face
assistance in field offices even as we work to expand online
services for those who prefer that flexibility,” said Carolyn W.
Colvin, Acting Commissioner of Social Security. “The public expects
and deserves world-class customer service and thanks to approved
funding, I am pleased we will continue our tradition of exceptional
service.”
In recent years, Social Security reduced public office hours due to
congressional budget cuts, growing backlogs and staffing losses. The
agency began recovery in fiscal year 2014 by replacing some field
office staffing losses and providing overtime support to process
critical work. With the commitment of resources in fiscal year 2015,
the agency is able to restore some service hours to the public.[to top of second
column] |
![](http://archives.lincolndailynews.com/2015/Jan/26/images/ads/current/graue_revolving_ad_120114.gif) Most Social Security business does not
require a visit to a local field office. Many services, including
applying for retirement, disability and Medicare benefits, creating
a my Social Security account, replacing a Medicare card, or
reporting a change of address or telephone number are conveniently
available anytime at www.socialsecurity.gov. Social Security also
offers assistance via a toll-free number, 1-800-772-1213 (Voice) and
1-800-325-0778 (TTY). Representatives are available from 7:00 a.m.
to 7:00 p.m., Monday thru Friday.
[Carmen M. Moreno, Regional Communications
Director, Social Security Administration] |