Lincoln Daily News
Appliance and TV
403 Broadway St.
John R. Gehlbach
529 Pulaski St.
Thomas L. Van Hook
Complete Auto Repair
720 N. Sherman St., rear
Thompson Auto Body
919 S. Kickapoo
105-115 Lincoln Ave.
P.O. Box 170
J&S Auto Center
103 S. Logan
222 S. McLean
Logan County Bank
318 N. Chicago
1165 - 2200th St.
Advanced Carpet Cleaning
708 Pulaski St.
P.O. Box 306
411 Pulaski St.
Heartland Com. College
620 Broadway St.
601 Keokuk St.
129 S. Sangamon St.
2025 2100th St.
Atlanta, IL 61723
(217) 737-2672 cell
Roger Webster Construction
303 N. Sangamon St.
341 Fifth St.
and Training Center
120 S. McLean St.
K. Bridget Schneider
A.G. Edwards & Sons,
food & ice cream
Gleason's Dairy Bar
110 Clinton St.
127 S. Logan
F-C-S at LDN
The Mustard Moon
1314 Fifth St.
Health & Fitness Balance
113 S. Sangamon
214 N. Chicago
Windows, doors, siding,
315 Eighth St
repair firm readies new home
Erv Guyett, owner of
Collision Concepts, takes a professional, analytical approach to
running his business. It appears to be paying off. In four years his
auto repair firm has almost tripled its gross sales and now is
building more space.
The new home for Collision Concepts,
located two lots east of Lee's Home Furnishings, at the intersection
of Woodlawn Road and Macon Street, is expected to open by the end of
March 2003. With 13,500 square feet, it is more than three times as
large as the current space, behind Graue
Chevrolet-Buick-Oldsmobile-Pontiac-Cadillac at 1907 N. Kickapoo.
That location has 4,200 square feet, including office space.
[Photos by Lynn Spellman]
[New site for Collision Concepts]
The business was formerly Graue's body
shop. Since January 1998, when Guyett and Dick Taylor of Dick Taylor
Automotive Service in Springfield bought it, annual gross sales have
grown from $400,000 to just under $1.1 million. And they have grown
without adding personnel, because there is just no room for more
Guyett said his firm produces $7 per
square foot per month over the national average but pays for that in
number of times vehicles must be moved. The ideal is no more than
four moves during the repair process, but he averages at least five.
He observed that 18 vehicles were once parked in the limited space
"like a can of sardines."
In 1998-9 Guy Taylor, Dick Taylor's
former production manager, served as general manager in Lincoln,
reporting to Guyett in Springfield. In January 2000 Guyett bought
out his partner and personally took over the local operation,
changing to the current name. By early 2001 the business grew out of
both production area and office space. Construction on the new
facility started in fall 2002.
Guyett said he chose the west-side site
because his business is location-driven. He is seeking a
high-traffic area and curb appeal, something the location behind
Graue's lacks since it has no curb view at all. Guyett wants
visiting his office to be like driving to the doctor. By that he
means a professional-looking business where customers are
comfortable and which they feel they can trust with their
Work areas will all have metal halide
lighting, the form of artificial light closest to natural sunlight.
This will improve quality control by letting workers see the vehicle
as it will be seen on the street. At the Kickapoo Street location
Guyett has it in the spray booth only.
He ran a comparison study of production
results with and without metal halide lighting. This is typical of
Guyett's analytical approach to his business. "We can't expect to
grow unless we know how, why, when," he noted.
[Inside the 1907 N. Kickapoo
The new facility offers a
climate-controlled estimating bay, also with metal halide lighting.
Guyett said the extremes of Illinois weather mean that customers
sometimes swelter and sometimes freeze if estimating is done
The auto repair business carries a
large administrative load, requiring one administrative position for
every two production technicians, according to Guyett. "It is 95
percent insurance-driven," he said, and much of the paperwork
depends on requirements of the various insurance companies. In
addition, parts distribution and daily communication take their
share of administrative time.
[to top of second column in this
In the current arrangement, Guyett,
repair process manager Matt Heubner and a receptionist share the
small office space. Right now the receptionist post is vacant, but
Guyett expects to fill it and a detail technician's before moving to
the new facility. Two more hires are possible by the end of 2003.
One would be a person with parts and production responsibilities to
act as liaison between the office and shop.
Current employees include body repair
technicians Bill Baughman and Bobby Quisenberry, refinish
technicians Michael Armitage and Jason Williams and detail
technician Chris Schnorr. All hold ICAR (Inter-Industry Commission
on Automotive Collision Repairs) gold class status, as does the
business. To achieve this rating each person must have taken 80
percent of the total ICAR instruction offerings for that position
and the business must have 80 percent of its employees meeting this
Collision Concepts is also an
Automotive Service Excellence blue ribbon holder, which means that
95 percent of technicians have passed a four-year renewable exam for
their position. Baughman is an ASE master technician, holding
certification in all six possible areas.
Collision Concepts is a concessionaire
for Enterprise Rent-a-Car. In Illinois, unlike some states, the
driver at fault in an accident must provide transportation while the
other person's vehicle is being repaired. Therefore, Guyett
encourages auto insurance rental car coverage. He said rental
expense is the third largest component of insurance cost, after
vehicle repair and bodily injury. So insurance companies are
interested in speed of repairs.
To schedule work Collision Concepts
uses the CR Auto Scheduler Plus from Collision Resources and in fact
was a test firm for the program. It looks at the last 15 similar
repairs to determine how long the job will take, then generates
three possible beginning dates and corresponding finish times.
Guyett said the program allows his business to bring in no more than
it can handle. Still, he is wary of over-promising on delivery and
does not guarantee delivery time. Hidden damage is a big unknown, he
owner of Collision Concepts]
"This is a funny business," commented
Guyett. "We can't create sales." Collision Concepts gets business
through word of mouth, insurance agents and even police referrals.
About 40 percent of the 85 repair orders per month are General
Motors vehicles. This figure reflects growth from the original
connection with Graue, and Guyett is looking for further expansion
including more high-end foreign cars.
The Collision Concepts mission
statement emphasizes customer service: "The primary standard of
quality will be measured through the eyes of our customer and their
satisfaction level." The firm employs a third-party company to
survey all customers after the repair is complete. Guyett is proud
of his 99.2 percent customer satisfaction rating.
Concepts makes all ICAR-approved repairs. Services include free
estimates, lifetime written warranty on all work, paintless dent
repair, glass installation, courtesy cars and ride service, rental
cars on site, available financing and computerized damage
estimating. Business hours are 8-5 Monday-Friday. The new address
will be 1005 Macon; the phone is (217)
735-2100; and the website is
Chamber director graduates
[JAN. 24, 2003]
Abbott, executive director of the Lincoln/Logan County Chamber of
Commerce, is a recent graduate of the Institute for Organization
Management at the University of Arizona in Tucson. A professional
development program of the United States Chamber of Commerce, the
institute is the premier continuing education program for chamber
and association professionals.
The Institute for Organization
Management has trained chamber and association leaders for more than
80 years. According to Abbott, "This program offers innovative,
challenging and leading-edge continuing education for chamber of
commerce and association executives from across the country. We
learn skills to address the challenges of increased competition,
greater member demands and tighter resources as we lead our
organizations and communities."
The curriculum consists of four
one-week sessions, focusing on a numerous competencies, including
leadership, budgeting, membership, management, legal issues, ethics,
policy development, partnerships, strategic planning, advocacy and
communications. The University of Arizona is one of five sites to
host the institute each year to over 2,000 executives.
graduate of the four-year program, Abbott received accreditation in
organization management and points toward professional
certification. She has served as director of the local chamber of
commerce since Jan. 1, 1998.
here for information on ag scholarships sponsored by the chamber
County Chamber of Commerce
Abbott, Executive Director
S. Kickapoo St.
local chamber of commerce is a catalyst for community progress, bringing
business and professional people together to work for the common
good of Lincoln and Logan County.
Jones named as ALMH Employee of the Year
Rhonda Jones, a nurse with
the Medical/Surgical Department at Abraham Lincoln Memorial
Hospital, was recently named as the ALMH 2002 Employee of the Year.
Jones was nominated by her fellow
employees, who stated, "Rhonda is a dedicated, hard worker who puts
her patients first, treating them as she would want to be treated,
and is always doing the extra things to make them comfortable, like
washing and fixing their hair or tending to foot care."
Jones, who began her career at ALMH in
1999, says that working at ALMH is like being part of a big family
where you share both the good things and bad. "And as far as patient
care," she adds, "I couldn't ask for a better group of people to
[to top of second column in this
Rhonda was born and raised in Mount
Pulaski but now lives in Chestnut with her husband of 23 years,
John, and their children Daneil, 19, Damin, 12, and Devin, age 5. In
her spare time Rhonda enjoys fishing, gardening and spending time
with her children.
outstanding ALMH employee is recognized each month, and the ALMH
Employee of the Year is selected from among the monthly honorees. In
the past year, ALMH Employees of the Month have included
Kim Frizzell, radiology;
Brenda Grider, medical-surgical; Harlyne Callahan, emergency;
Roxanna Gleason, lab; Katrinka Buchen, housekeeping; Alice Hegland,
medical-surgical; April Gehlbach, materials management; Helene
Bales, medical records; Kenneth Gill, plant operations; Barbara
Logan, operating room and same-day care; and Sheila McCoy,
[ALMH news release]
Street Corner News
Main Street annual volunteer dinner planned
[JAN. 27, 2003]
stars are bright in downtown Lincoln!
The community is invited to come and
learn more about Main Street Lincoln's downtown revitalization
efforts and salute the volunteers who make them happen. Following on
the heels of the
premiere of the Looking for Lincoln video, Main Street Lincoln
is using a Hollywood theme for an event saluting its star
The organization is hosting its annual
dinner at the Maple Club on Thursday, Feb. 6, beginning at 6 p.m.
The evening will
include dinner, volunteer recognition and a special performance by
the Lincoln College Express. The Express travels throughout the
states performing their music medleys.
New Main Street officers and board
members will also be elected that evening.
Cost is $20
per person. Call the Main Street Lincoln office, 732-2929, to make
Cindy McLaughlin, Program Manager
604 Broadway St., Suite 4
106 S. Chicago
P.O. Box 129
218 Eighth St.
114 E. Cooke St.
P.O. Box 78
Mount Pulaski, IL 62548
311 Broadway St.
601 Keokuk St.
604 Broadway St., Suite 4
polishing & cleaning
1039 W. Wabash Ave
Springfield, IL 62704
716 N. Logan
Holiday Inn Express
130 Olson Drive
2202 N. Kickapoo
Maple Ridge at LDN
Lincoln, IL 62656
Advanced Eye Care
623 Pulaski St.
Nobbe Eye Care
1400 Woodlawn Road
Good Ole Pest Control
Daron Whittaker, owner
380 Limit St.
102 Fifth St.(217) 732-3100
Alexander & Co.
410 Pulaski St.
610 N. Logan
222 N. McLean
Werth & Associates
1203 Woodlawn Road
Blue Dog Inn
111 S. Sangamon St.
1101 Woodlawn Road
Lincoln Mission Mart
819 Woodlawn Road
Neal Tire & Auto
507 Pulaski St.
Abraham Lincoln Tourism
Bureau of Logan County
303 S. Kickapoo
945 Broadwell Drive
The Classic Touch
129 S. Sangamon St.
319 W. Kickapoo St.